Privacy Policy

Last Updated: November 6, 2020.

Content Refinery, LLC (“us”, “we”, or “our”) operates the https://contentrefinery.io website and https://tcr.contentrefinery.io application, a Chrome Extension and MS Outlook / Office 365 “add in” (the “Service”),

This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.

We will not use or share your information with anyone except as described in this Privacy Policy.

We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms of Service, accessible at https://contentrefinery.io

Your privacy is important. We do not collect, share, or sell your personal information via Microsoft Outlook, Google Chrome, or our native platform.

Our Outlook “add in” extension does not connect to your address book, does not read your email, and does not collect any personal information about you or your recipients. Our full privacy policy is posted here: https://contentrefinery.io/privacy

We are here to help you provide better service to your customers. Any customer information you provide whilst using our platform is discarded immediately when your transaction is complete. We report the address you share your documents with to you exclusively via metrics and do not use this information for any other purpose.

As a registered user, we may, occasionally, inform you of new features, functions or enhancements and may ask for your feedback in order to improve our service.

In summary, contentrefinery.io, our platform, and our client utilities (Microsoft Outlook, Google Chrome) do not enable us to collect, sell or share your personal information. We do not analyze your content or messages for marketing purposes, and do not store data that can be used or sold without your prior knowledge or consent. We comply with all domestic and international laws and will be happy to discuss our policies with you as necessary.

Information Collection and Use While using our Service, we may ask you to provide us with certain Personally Identifiable Information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your email address, name, phone number, postal address, other information (“Personal Information”). We collect this information for the purpose of providing the Service, identifying and communicating with you, responding to your requests/inquiries, servicing your upgrades/purchase orders, and improving our services.

Log Data We collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this type of information in order to increase our Service’s functionality. These third-party service providers have their own privacy policies addressing how they use such information.

Cookies Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and transferred to your device. We use cookies to collect information in order to improve our services for you and your clients You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. The “Help” feature on most browsers provide information on how to accept cookies, disable cookies or to notify you when receiving a new cookie.

If you do not accept cookies, you may not be able to use some features of our Service and we recommend that you leave them turned on.

Analytics You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page.

Google also recommends installing the Google Analytics Opt-out Browser Add-on for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page.

Do Not Track Disclosure We do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

Service Providers We may employ third-party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services and/or to assist us in analyzing how our Service is used.

These third parties have access to your user information only to perform specific tasks on our behalf and are obligated not to disclose or use your information for any other purpose.

Communications We may use your personal information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

E-mail Addresses Content Refinery, LLC collects e-mail information from those who request to be notified of updates and those who purchase software or services. Registered users can change or remove their email address in their user profile and all communications include an opt out link. Your email address will be kept confidential and will not be sold to other companies for marketing purposes.

Other Personal Information During the purchase process our e-commerce providers, Stripe, collects user information including financial information. They may share with us user information such as name, address and e-mail. This information is used for license fulfillment and ongoing support such as notification of updates. For e-commerce transactions, Content Refinery, LLC is never in possession of your financial information such as credit card numbers. Your information will not be sold to other companies for marketing purposes.

Software Activation & License Verification During software activation Content Refinery will send information required for license verification to our licensing provider, if applicable. This may include a number generated from your computer’s hardware configuration that is unique to your computer as well as your computer’s internet address (IP address). This process may be described in the Content Refinery Terms of Service.

Compliance with Laws We will disclose your Personal Information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Service.

Business Transaction If Content Refinery, LLC is involved in a merger, acquisition or asset sale, your Personal Information may be transferred as a business asset. In such cases, we will provide notice before your Personal Information is transferred and/or becomes subject to a different Privacy Policy.

Security The security of your Personal Information is important to us, and we strive to implement and maintain reasonable, commercially acceptable security procedures and practices appropriate to the nature of the information we store, in order to protect it from unauthorized access, destruction, use, modification, or disclosure. However, please be aware that no method of transmission over the internet, or method of electronic storage is 100% secure and we are unable to guarantee the absolute security of the Personal Information we have collected from you.

International Transfer Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. If you are located outside United States and choose to provide information to us, please note that we transfer the information, including Personal Information, to United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. Links to Other Sites Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over, and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Children’s Privacy Only persons age 18 or older have permission to access our Service. Our Service does not address anyone under the age of 13 (“Children”). We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you learn that your Children have provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from a child under age 13 without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy This Privacy Policy is effective as of November 6, 2020 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

Contact Us
If you have any questions about this Privacy Policy, please contact us at info@contentrefinery.io

Content Refinery provides unique, real-time insights into your Customer and their engagement with the content you share. We help you refine your messaging, accelerate your opportunities and serve your audience better by making content improvement recommendations based on actual customer behavior.​
Contact Info

2412 Irwin St., Melbourne, FL 32901
+1 (614) 975-3646
info@contentrefinery.io
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